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Perspectives of a mobile application for people with communication disabilities in the community

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TitlePerspectives of a mobile application for people with communication disabilities in the community
Publication TypeJournal Article
AbstractPurpose To determine the perceptions of people with complex communication needs (CCN) and business staff regarding the uses and functionality of a mobile application to aid communication access. Method A qualitative study using thematic analysis of transcripts and field notes from focus groups and interviews of 19 people with CCN and nine business staff. Results Four themes and 10 subthemes were drawn from the data. Themes highlighted the desire for: increased communication strategies to support customer interactions, increased access to information, functionality of a mobile application to increase its utility, and preferred technical and visual features of mobile applications. Conclusion People with CCN and business staff perceived a mobile application as a useful tool to aid communication access. This research highlighted the importance of facilitating strategies to communicative interactions and information in the community as the fundamental goal of a mobile application developed to support communication access.
AuthorsCrook, A., Kenny J., Johnson H., and Davidson B.
Year of Publication2016
PublicationDisability and Rehabilitation: Assistive Technology
Volume12
Issue2
Pages184-196
ISSN1748-3107 (print) 1748-3115 (online)
Publisher DOIhttp://www.tandfonline.com/doi/abs/10.3109/17483107.2015.1111947
Keywords (MeSH)communication, communication aids for disabled, communication disorders, focus groups, mobile applications, qualitative research
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